You may return most new, unopened items within 7 days of delivery for a full refund of product cost (minus shipping). Because the nature of our items can sometimes take a little bit to process, we always start return eligibility from the date of delivery. If the error is due to EBYKE Bikes we will likely cover the cost of the return shipping.
Merchandise must be in unused condition, with all parts that came with the order and original packaging for a full refund.
Before a return is sent, the customer must have written approval of said return from EBYKE Electric Bikes. If a customer sends a return without the written consent of EBYKE Electric Bikes a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.
Approved returns have their choice of store credit, exchange, or refund, subject to written approval.
Please note return processing can take on average anywhere from 10-30 days upon delivery back to us. Most times return refunds are processed way faster than that.
Items that have been physically damaged, or show signs of use and ware may be subject to a 25% restocking fee.
Refunds are issued to the original form of payment. If we cannot issue a refund to the original form of payment, we can gladly offer store credit or an exchange.
Misused or improperly cared for items (such as being left out in the elements, or signs of abuse) are not eligible for a refund.
Refused Items: If it's the fault of EBYKE Electric Bikes, you will be fully credited and or items will be reshipped at our expense.
NOTE: ALL RETURNs HAVE TO CAME WITH THE ORIGINAL BOX. DESPITE OF ANY DAMAGE TO THE BOX. THE CUSTOMER WILL BE RESPONSIBLE FOR ANY EXTRA FEE OR WRAPPING FEE IS THE ORIGINAL BOX IS LOST OR THROWN AWAY.
Requesting a Return
- your original order number
- your email address
- product(s) you are returning.
- Reason for the return
- exchange or refund?
At our discretion, any item returned that is not in its original packaging and in as-new condition may be subject to a 15% Restocking Fee of the the item’s value.
Outside Damage to Package Only
Damage to Package and Contents
Damage to Contents Only
- Take photos of damages to items & photos of any damage to package
- Contact us at email@example.com. Please provide your original order number (if applicable), your name (or the name the item was ordered under), and the product you are returning (with photos). You will be given a return authorization number which you may need to submit with your returned item.
- Arrangements will be made for replacement of your damaged item at no cost to you. Please note that your original product lead time may apply for a replacement.
- We will instruct you on how or if to return the damaged product for replacement
- Refunds will not be issued on damaged goods. A replacement will always be sent in a timely manner.
- Damaged shipments must be picked up in their original box and packaging, so that we can inspect and file a claim with the carrier.
No Refunds or Exchanges on:
- Items without a receipt or order number
- Special Orders (anything not in stock)
- Sale or discounted items, or any items marked "final sale"
- Used items
- Items without the original box
- Items not marked damaged to driver upon delivery of goods.